Privacy Policy

Last updated: January 2024

Introduction

canopy-kudu is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal information when you use our website or services. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address)
• Information about your relocation requirements
• Property addresses for origin and destination
• Correspondence and communications with our team

We also collect certain information automatically when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect to:

• Process and respond to your enquiries
• Provide quotes and service information
• Coordinate and deliver relocation services
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: When you submit enquiry forms or contact us
• Contract: When processing is necessary to fulfil a service agreement
• Legitimate interests: To improve our services and communicate relevant information
• Legal obligation: When required by law or regulatory requirements

Data Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist in delivering our services
• Professional advisers (legal, accounting)
• Regulatory authorities when required by law

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: 24 months from last contact
• Client records: 7 years after service completion
• Website analytics: 26 months

Your Rights

Under data protection law, you have rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and restricted access to personal data.

International Transfers

Your information is primarily stored within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

For questions about this privacy policy or our data practices, contact us at:

Email: [email protected]

Address: 47 Commerce Street, Manchester, M2 4PD, United Kingdom